This Policy explains what personal data the Dantist dental clinic website collects, why it is needed, how long it is kept, and what rights you have as a data subject. Processing is carried out in accordance with the Law of Ukraine "On Personal Data Protection".

1. Who processes the data

The owner and controller of personal data is the Dantist dental clinic, [TO BE COMPLETED: full legal name, EDRPOU code, registered address], clinic addresses: 13 Varnenska Street and 1-B Admiralskyi Avenue, Odesa.

2. What data we collect

  • Data you submit yourself — via the consultation booking, enquiry, cost-estimate and subscription forms: your name, phone number, email address and the text of your message.
  • Technical data sent by your browser: IP address, device and browser type, language, the pages you opened and the referring source.
  • Medical data is collected and stored only at the clinic, as part of providing dental care, and is never collected through this website.

3. Why we use it

  • To contact you in order to agree an appointment time or to answer the question you asked.
  • To calculate an indicative treatment cost from the details you entered in the calculator.
  • To send our newsletter — only if you have subscribed to it.
  • To understand how visitors use the site and make it easier to use. Only aggregated, de-identified statistics are used for this.

4. Legal basis

By submitting a form on the site you consent to the processing of the data it contains for the purposes listed above. Consent is voluntary and you may withdraw it at any time; withdrawal does not affect the lawfulness of processing carried out beforehand.

5. Cookies and analytics

The site uses cookies that are necessary for it to work — for example, to remember your chosen language. These do not require consent. Your cookie choice is stored locally in your browser and is not sent to us.

Analytics and advertising services are switched on only with your consent. Until you make a choice in the banner they are not loaded and receive none of your data. You can agree to each category separately:

  • Analytics — Google Analytics, loaded through Google Tag Manager. It shows how many people visit the site and which pages they read.
  • Advertising — Google Ads, including building remarketing audiences, and the Meta Pixel (Facebook, Instagram). It lets us measure how well our advertising works and show ads.

These services are provided by Google and Meta. Data is transferred to their servers outside Ukraine, and those companies also process it for their own purposes.

You can change or withdraw your choice at any time using the “Cookie settings” link at the bottom of every page. Withdrawal does not affect the lawfulness of processing carried out before it. You can also disable cookies in your browser settings — the site’s basic functions will keep working.

A note on Google Maps. In the booking form the map loads only after you use the link that shows it; on the Contacts page it loads when you scroll down to it. At that moment Google receives your IP address.

6. Sharing with third parties

We do not sell or pass your data to third parties for their own purposes. Access is limited to clinic staff who need it for their work, and to our hosting and web-analytics providers, to the extent needed to run the site. Data may be disclosed to state authorities where the law requires it.

7. How long we keep data

Form submissions are kept for as long as needed to handle your enquiry and to evidence what was agreed. Subscription data is kept until you withdraw consent. Medical records are retained for the periods set by Ukrainian healthcare legislation.

8. Your rights

To exercise any of these rights, write to us at dantist.odesa@gmail.com or call any of the numbers listed on the Contacts page.

  • To know what data of yours we process and to receive a copy of it.
  • To correct inaccurate data or complete incomplete data.
  • To withdraw consent and request erasure, where no other lawful basis requires us to keep the data.
  • To object to processing and to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights.

9. Data security

The site runs over HTTPS. Access to form submissions and medical records is restricted to staff who need it. Information about a patient’s health is subject to medical confidentiality and is not disclosed.

10. Changes to this Policy

We may update this Policy. The current version is always available at this address, and we will note any substantial changes on the page itself.

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